How We Check Your Device
Our Device Inspection Process
Every device sold, traded in, or bought pre-owned from ReDevice goes through our device inspection. Here's exactly what we check and why.
Get WhatsApp Quotation
The buyback journey
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01
Customer sends details
You share your model, storage and condition on WhatsApp for an estimated quote.
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02
Customer walks in or couriers device
Bring your device to our Amanjaya, Sungai Petani store, or send it by courier.
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03
Physical / function check
We check the device against the categories below.
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04
Account / lock / ownership check
We verify lock status and ownership before proceeding.
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05
Final offer explained
We explain the final offer and what affected it.
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06
Customer accepts or declines
There's no obligation — you can walk away after inspection.
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07
Payment after acceptance
Payment follows once you accept, using the payment methods currently available from ReDevice.
What we check
Screen & touch
- Cracks
- Chips
- Scratches
- Dead pixels
- Discoloration
- Burn-in / green line
- Touch response
- Display features where relevant
Body
- Dents
- Frame bends
- Back glass
- Housing wear
- Water indicators where accessible
Biometrics
- Face ID
- Touch ID
- Fingerprint sensor
- Facial unlock where applicable
Camera
- Front
- Rear
- Lenses
- Autofocus
- Stabilization where testable
- Flash
Audio
- Earpiece
- Loudspeaker
- Microphones
Controls
- Power
- Volume
- Mute / action button
- Home button
- Other physical controls
Connectivity
- Wi-Fi
- Bluetooth
- Cellular / SIM where appropriate
Charging
- Charging port
- Wireless charging where applicable
- Cable connection
Battery
- Battery health / cycles where exposed
- Abnormal shutdown
- Swelling
- Service warnings
Sensors
- Proximity
- Rotation
- Other easily verifiable device sensors
Software / lock
- Find My
- Activation Lock
- Google FRP
- Account sign-out
- MDM
- Telco lock where relevant
Parts / history
- Original vs replacement display
- Replacement battery
- Repair warnings
- Third-party components where detectable
Ownership
- Seller verification as required
- Serial / IMEI sanity checks
- Obvious ownership concerns
We don't claim forensic-level capabilities beyond what's listed here — if a fault isn't detectable through this process, it may only surface after purchase.
Common questions
We check the categories listed above using practical, verifiable methods — see the full checklist.
We'll let you know at the store — it depends on the device and current volume.
Our process covers what's practically verifiable — we don't claim forensic-level capabilities beyond that.
Ready to sell your device?
Send your device details by WhatsApp and receive an estimated quotation — no obligation. Walk in at our Sungai Petani store, or ask about courier buyback.