FAQ
Frequently Asked Questions
Answers grouped by topic. Still have a question? Ask us directly on WhatsApp.
Ask on WhatsAppBuy pre-owned
Ask us on WhatsApp — stock changes frequently.
Yes — every device goes through our inspection process before listing.
Ask us on WhatsApp about the specific device — terms depend on the individual unit.
Courier
Yes — see our courier buyback policy.
Securely, using a tracked courier — we'll advise on this when you contact us on WhatsApp.
We inspect it the same way as an in-store device, then give you a final offer.
Contact us on WhatsApp before shipping — we'll confirm the current return procedure.
Locked devices
No — the device must be signed out of Find My / iCloud first.
The device must be signed out of the Google account before sale.
Handled case-by-case — confirm your specific device on WhatsApp.
The device must be released from MDM before sale.
No. We verify ownership before completing any purchase.
Payment
Payment is completed after you accept the final inspected offer.
The payment methods currently available from ReDevice — ask us on WhatsApp for the current options.
Repair
Screens, batteries, back glass, cameras, charging ports, speakers/microphones and buttons — ask about board-level faults.
It depends on the model and part — WhatsApp your device for a quotation.
Selling
iPhone, Samsung, most major Android brands, iPads/tablets, MacBooks/laptops, Apple Watch, AirPods, cameras and gaming consoles.
Send your model, storage and condition on WhatsApp for an estimated quote.
No — it's an estimate. The final offer follows physical inspection.
Based on model, condition, battery health, screen/camera function, lock status and included accessories.
Yes — there's no obligation to accept.
Not required, but including accessories may improve your offer.
They can — original chargers, cables and boxes are considered during inspection.
Yes — see our broken iPhone and damaged Samsung pages for specifics.
Yes — battery health is factored into your offer rather than disqualifying the device.
Store
2G, Jalan Melati 1, Amanjaya, 08000 Sungai Petani, Kedah.
Saturday – Thursday: 10:00 AM – 8:00 PM. Friday: Closed.
Trade-in
Yes — trade your device in and top up the difference toward a higher-spec pre-owned device.
Ask us on WhatsApp about receiving the difference if your trade-in value is higher.
The same way as a straight sale — model, condition, battery health and lock status, confirmed after inspection.
Ready to sell your device?
Send your device details by WhatsApp and receive an estimated quotation — no obligation. Walk in at our Sungai Petani store, or ask about courier buyback.